Shipping policy
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Shipping Policy
🚚 Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 1–3 business days depending on product design and item. Most of our items are made upon order to ensure the best quality for our customers!
Note:
If you have not received your order within 45 business days after placing the order (excluding pre-order items), please contact us at support@coolgym.com for assistance.
| REGION | STANDARD SHIPPING (FREE OVER $59) |
SHIPPING TIME | EXPEDITED SHIPPING | SHIPPING TIME |
|---|---|---|---|---|
| United States | $3.99 | 5–8 Business Days | $12.99 | 3–6 Business Days |
*Delivery times vary depending on your location.
You will receive tracking information for your parcel by email between 1 to 3 business days after ordering.
If you have any questions or wish to change your shipping address, please contact us free of charge by email at support@coolgym.com.
Where Can I Find My Tracking Number?
Track your orders on this page: Track Your Order. All tracking information will be available once the carrier updates the shipment status. Once the item arrives, you will be able to update your order with the tracking number.
When Will You Ship My Order?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 1–3 business days depending on product design and item. Most of our items are made upon order to ensure the best quality for our customers!
My Order Status Says “Delivered” but I Have Not Received It.
Please check with household members, neighbors, your building management, and the local carrier first.
If the package still cannot be located, contact us at support@coolgym.com as soon as possible.
There’s Something Wrong with My Order.
Please email us at support@coolgym.com for the quickest reply.
After your return has been authorized, please provide a valid tracking number for the return shipment. Once the returned package is received and inspected by our warehouse, refunds or exchanges are typically processed within 1–3 business days.
Processing times may vary during peak seasons, holidays, or promotional periods.
How Long Will My Order Take to Arrive?
Shipping times vary depending on your location and the shipping method you select. Please refer to the shipping table above for current estimated delivery times.