Return & Exchange Policy

At CoolGym, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

You may request a return or exchange within 30 days of receiving your order, provided the item meets the conditions below.

Return Eligibility

To be eligible for a return or exchange:

· Items must be returned within 30 days of delivery

· Items must be unworn, unwashed, and in original condition

· All original tags must still be attached

· Items must not show signs of wear, washing, damage, stains, or alterations

Items that do not meet these requirements may be denied and returned to the customer at the customer’s expense.

Final Sale Items

The following items are not eligible for return or exchange unless there is a verified manufacturing defect:

· Mystery Boxes

· Accessories

· Clearance or Final Sale items

· Items marked “Final Sale” on the product page

· Orders fully paid with store credit or discount codes (where stated at checkout)

· Returns processed under Option 3 (customer pays the price difference for a replacement item)

· Replacement or exchanged items from a previously approved return.

One Return Per Order

Each order is eligible for one return or exchange request only.

Once a return or exchange has been completed:

· Any replacement item will be considered final sale

· Store credit issued from a return is final and cannot be redeemed for cash

· Additional return requests for the same order will not be accepted

Exchanges

Once your return is received and approved:

Exchange items will be shipped at no additional cost (subject to availability), or If the requested item is unavailable, store credit or a refund will be issued

Refunds

· Refunds are processed within 1–3 business days after inspection approval

· Original shipping fees are non-refundable

· Import duties, taxes, and customs fees are non-refundable

· A valid tracking number is required for all returns

· Returns without tracking may not be eligible for refund processing.

How to Start a Return or Exchange

To initiate a return or exchange, please contact:

Support@coolgym.com

Please include:

· Order number

· Item(s) you wish to return (style name or SKU)

· Order confirmation or packing slip

· Preferred exchange item or size (if applicable)

Important Notes

· Customers are responsible for return shipping unless otherwise stated

· We strongly recommend using a trackable shipping service

· We are not responsible for return packages lost in transit

Missing Orders

If your order has not arrived within 45 business days, please contact us for assistance. We will investigate and provide a resolution where applicable.

Additional Terms

· Store credit has no cash value and cannot be redeemed for cash

· We reserve the right to deny returns that do not meet policy requirements